1. Payment
  • How can I pay?

- Sakura Sunset currently accept Stripe, PayPal and credit card payments!

  • How long will it take to receive my order?

- Once you place your order, there will be a 7-10 days processing period followed by a 15-35 days shipping period. In total, it can take anywhere from 2-3 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

  • Shipping & Returns?

COVID-19 ANNOUNCEMENT

We’re experiencing significant domestic and international delivery delays due to limited flights, social distancing requirements and increased parcel volumes. Delivery times may be longer then the normal time frames mentioned below.

We have enlarged our customer support team, and will be happy to answer any question – please feel free to contact us.

PROCESSING TIME & SHIPPING TIME

  • Processing time: 7-10 business days.
  • Shipping time:
    • United States – 10-15 business days
    • Canada – 10-15 business days
    • Europe – 10-15 business days
    • Australia / New Zealand – 10 – 15 business days
    • Other countries – 15 – 35 days business days

RETURNS

If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you within 90 days of receiving your items.

  • Where Are My Items Coming From?

- Our Warehouse & Factory! 814 Mission Street · 6th Floor · San Francisco, CA 94103 · United States.

  • May I get a tracking number?

- Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: support@sakurasunset.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

  • What happens if I type in the wrong address?

- If you provide us with a wrong address and the shipment has not been sent out please email us at support@sakurasunset.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

  • Coronavirus (COVID-19) Update?

- Due to the impact of COVID-19 all over the world, international shipments now takes longer to be checked and shipped than usual. Sincerely apologize for the delay and hope you could understand and kindly wait for the package.